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  • Kal Tire: True Service

    2012 - 10.26

    This story is several weeks old now, but it’s worth telling regardless.

    Karin and I were headed up to Whistler to walk around the village and to go to the BCDSS AGM.  We left in the late morning, stopped in Squamish for lunch and gas, and then 3 kms later we heard a noise, turned out it was a flat tire.  We pulled off the highway and called BCAA.  The local towing company arrived and helped us change the tire.  We decided to carry on and visit Whistler.

    It wasn’t until several days later that I had a chance to go and see someone about the tire.  Sadly it’s not the first time I’ve had a flat tire.  The last time I had a flat, I was told that I needed to replace all 4 tires (which is sometimes the danger when you have an all wheel drive vehicle).  So I had 3 identical spare tires, so I was hoping that one of those would be a suitable replacement.

    Based on a recommendation from my dad I went to Kal Tire, just dropped in, no appointment.  Waited a couple of minutes and one of the employees (Dwayne if I’m not mistaken) came out to take a look at my flat, which was not salvageable.  He then opened up one of the extra tires I had, and determined that it was suitable.  He told me that if I left the flat (on the rim) and the replacement tire there for a couple of hours (1.5 actually) that he’d get it mounted for me, and they could just put it on when I came back later in the afternoon.

    So I left the stuff behind and did some shopping, then went back.  It only took about 15 minutes or so after I was back for them to put the new tire on.  They also cleaned all my existing tires (made them look like new).

    So after all that, they charged me the outrageous fee of NOTHING!  That’s right, they did it for free.

    Now what makes that exceptional, is that I was totally prepared and expecting to pay for the service.  Additionally, the tires on my car were not purchased at Kal Tire, nor were the extra three that I had.  In fact they don’t even sell the tire or brand that I have.  So it was very much appreciated, and I wouldn’t hesitate to recommend that you consider Kal Tire for your next tire needs or service appointment.

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